Covid-19 Update

Our update as of 28th October 2020

If you are feeling unwell, or have symptoms of Covid 19 and feel you may pose a risk by attending a funeral, we would advise you to follow the NHS and Government guidelines and stick to the "Stay at Home" guidelines.

We would like to provide reassurance that our commitment to caring for bereaved people and their loved ones will remain steadfast throughout this period of uncertainty and disruption.

In our efforts to protect families and everyone involved in arranging funerals, we are considering a range of infection control options in line with the latest advice given by Public Health England.

We are also working with partners, such as local crematoria and burial grounds and our trade association SAIF, to ensure we comply with their coronavirus procedures.

The below bullet points are now in action:

  • Funeral arrangements
    • Up on first contact we will ask if you would like to make funeral arrangements over the phone or face to face in our offices.
    • We have installed Perspex desk screens (similar to supermarkets) to adhere to the social distancing guidelines and these will be present in our offices.
    • If you do choose to make arrangements in our offices, this can only two members of the same family from the same household.
  • Forms and documents can be issued and signed digitally if you are unable to do not wish to come in to our offices.
  • We are still happy to receive documents, clothing and payments face to face, using our screens.
  • Viewing your loved one or a deceased in our premises is going ahead as usual, we are able to look after and prepare Covid positive deceased for viewing.
  • If your loved one has passed away at home, please contact us and let us know as usual.
    • Our staff will be wearing PPE, so please do not be alarmed.
    • This is to protect us, and you as the family and to adhere to the social distancing guidelines.
  • Crematoria are limiting the amount of people allowed in to each chapel, and restricted to close family only. This is the same for graveside burial services.
  • Chart below on numbers allowed to attend funeral services at crematoriums. Webcasting is available at most crematoriums.

Crematorium Chapel


Rowley Regis Crematorium (Sandwell MBC)


Sandwell Valley Crematorium (Sandwell MBC)


Bushbury Crematorium (Wolverhampton CC)


Lodge Hill, Sutton, Yardley (Birmingham CC)


Woodlands and Robin Hood (Solihull MBC)


Stourbridge (Dudley MBC) - Currently Closed


Gornal Wood (Dudley MBC)



  • It is now mandatory for face coverings to be worn at all cremation funeral services.
  • Outside organisations will impose rules and restrictions – we will adapt our working practices to follow these.

Thank you for your understanding.